General Information

Bath and Body Information

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Facebook Page

https://www.facebook.com/CosmicCleanse/

Facebook Group: 

https://www.facebook.com/groups/1490023824348061/

Find us on instagram: @CC_Scent.Sational.Soapbars

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We have a few items available occasionally on the website as ready to ship but majority of the product we sell is through preorder. Check out the website anytime for hidden goodies and special listings. Anything you see available is up for grabs. 

DISCLAIMER Cosmic Cleanse products are not intended to diagnose, treat, cure, or prevent any disease. These statements are not meant to replace the advice of a healthcare professional, and you are encouraged to do your own research. Not intended for use on small children. If you are pregnant, nursing or under the care of a physician for a chronic condition, please consult your physician before use. For external use only. Individual results will vary. 

--> Please send all emails regarding bath and body items to cosmiccleansescentsations@yahoo.com

Order Cancellations

Due to Paypal fees and other processing fees, there is a $3 transaction fee in the event your order is cancelled and refunded prior to shipping. 

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it in, however given the nature of these products we can determine a solution via email on a case by case basis.

To complete your return, we require a receipt or proof of purchase. In addition, there are certain situations where only partial refunds are granted.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Sale items are not refundable, this includes mystery boxes and products in them, (unless there is a defect in the product itself).

Exchanges

We only replace items if they are defective or damaged. If you need to exchange, send us an email at cosmiccleansescentsations@yahoo.com. You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please feel free to contact me via the contact form if there are special arrangements that need to be made.

Gear/Merchandise Information

Shipping is calculated at checkout and based on ACTUAL shipping costs. I do not do any of the shipping at my location. Fedex or USPS rates available. While Fedex may be more cost efficient, USPS may have a shorter ship time. Each of the mugs are shipped individually and securely, which will result in shipping rates being a tad bit higher for mugs than any other gear. Gear has a turn around time of 3-7 business days for production, + shipping time! Shipping specifications available at checkout.All merchandise sales are final unless there is a defect in the product itself, i.e. mug arrives broken, printing error, etc. 

Please send all emails referring to gear to CosmicCleanseGear@yahoo.com

Thank you kindly!